Computer Help

Reliable Service to your Home or Business.

Avoid the inconvenience of extended downtime and the hassle of disconnecting cables. Observe what’s done to your system and learn to resolve computer problems for yourself with easy to understand plain-language explanations.

Efficient Offsite Repairs

Drop off or collection – this is the preferred option when extensive system diagnostics are involved. You’re only charged for actual hands-on working time. We’ll help you determine if this is the best option when you call.

Telephone and Remote Assistance

Some problems can be resolved quickly over the phone at no charge! Standard rates apply for telephone support over 15 minutes. We also offer Remote Assistance which allows full access to your system via the Internet without the need for a service call.

System Setup and Networking

Setup your computer and ensure all peripheral hardware is installed and functioning properly with optimal settings. Advanced router installations for secure encrypted Internet and file sharing.

Data Migration, Backup and Recovery

Transfer application data and user files to new or upgraded systems. Tutorial and assistance with setting up an efficient and reliable data backup schedule. Recovery of valuable data lost (or inaccessible) due to hard drive failure or system crashes, using forensic file recovery utilities.

Hardware Installation and Repairs

Competitive prices on new components, and an eclectic supply of used parts for affordable repairs to older systems. We’ll order and install any parts you require, as well as installing user-supplied items.

Software Install and Uninstall

Software is easier to install these days than ever, but sometimes poorly designed software may cause havoc on a system, requiring special attention. We help to get everything working properly again!

Virus, Trojan and Malware Removal

Part of the process of malware removal is also reversing the damage it inflicts. Some malware is nastier than others and we’ll utilise the most efficient methods and tools when resolving the problem.

Computer Cleaning and System Optimisation

Computers circulate air and filter dust, limiting the effectiveness of cooling, resulting in damage from overheating. In our rural island environment a thorough cleaning is recommended yearly. This is also a good time for a system performance tune-up to ensure everything is functioning at optimal levels.

System Upgrades and Hardware Recycling

We can revitalise older systems with cost-effective upgrades; and when the time comes to dispose of your old computer we’ll ensure it’s kept out of the landfill and recycled in an eco-friendly manner.

Personal Tutoring

Providing one-on-one beginner and intermediate level tutoring to help you get the most from your computer, software and peripherals; explained in layman terms, progressing at your own pace.

New Purchase Consulting

When considering new purchases we’ll help you navigate the daunting choices, techno-jargon, and cost versus feature options. We don’t sell computer systems, so you get unbiased advice!